Legal notice

<p><strong>Seller</strong><br>Hoteiya Honpo Co., Ltd.</p>
<p><strong>Responsible Representative</strong><br>Hideyuki Tsubono</p>
<p><strong>Address</strong><br>〒591-8008<br>Grand Avenue 1-102, 4-1-15 Higashiasakayama-cho, Kita-ku, Sakai-shi, Osaka, Japan</p>
<p><strong>Phone Number</strong><br>072-201-2986</p>
<p><strong>Email Address</strong><br>osaka.hoteiya@gmail.com</p>
<p><strong>Payment Method and Timing</strong><br>Payment will be processed when your order is confirmed.</p>
<p><strong>Return Period</strong><br>In the case of an initial defect or incorrect delivery, please contact us within 7 days, including the date of delivery.</p>
<p><strong>Refund Policy</strong><br>Due to the nature of HIGETOHACHIDORI products and for hygiene reasons, we generally do not accept returns, exchanges, or refunds for customer convenience after the product has been shipped.</p>
<p>We cannot accept returns, exchanges, or refunds due to reasons such as a difference from the expected image, incorrect size selection, ordering mistakes, or no longer needing the item.</p>
<p>In the unlikely event that the product has an initial defect such as stains or damage, or if you receive an item that differs from your order, please contact us through the inquiry form on our official website within 7 days, including the date of delivery.</p>
<p>After confirmation, if we determine that the issue is an initial defect or incorrect delivery, we will provide an exchange or refund.</p>
<p><strong>Return Shipping Policy</strong><br>If you wish to request a return or exchange, please be sure to contact us in advance. We cannot accept returned items sent without prior notice.</p>
<p>If we determine that the item has an initial defect or was incorrectly delivered, we will cover the return shipping cost.</p>
<p>As we do not accept returns, exchanges, or refunds for customer convenience, we do not accept return shipments made for customer convenience.</p>
<p>Please note that even in the case of an initial defect, we may not be able to accept returns, exchanges, or refunds if the product has been opened, tried on, worn, or washed; if the packaging or accessories have been lost; or if stains, scratches, odors, or damage have occurred while in the customer’s possession.</p>
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